TrainerPad · Legal documents

Public Offer

for paid access to the TrainerPad service
Version dated 1 October 2026

1. General provisions and acceptance

1.1. Individual Entrepreneur “AQYLDY SHESHIMDER”, Individual Identification Number 790520000010, the “Provider”, offers any legally capable individual, individual entrepreneur or legal entity, the “Customer”, to enter into an agreement under this Public Offer.

1.2. A Customer acting for a club, section, school or another organisation confirms the necessary authority.

1.3. Acceptance occurs when the Customer confirms agreement in the TrainerPad interface and successfully pays for the selected plan and period. If the Customer separately enabled auto-renewal at payment, subsequent periods are paid automatically under section 6. Otherwise the Customer pays for each subsequent period themselves.

1.4. The Terms of Use, Privacy Policy, Payment and Refund Policy and the specific order terms displayed before payment also apply: plan, period, amount and auto-renewal status.

1.5. The document is published in Russian, Kazakh and English. In the event of a discrepancy, the Russian version is used for interpretation unless mandatory law requires otherwise.

2. Subject matter

2.1. The Provider grants the Customer a limited, non-exclusive and non-transferable right to use the paid features of the TrainerPad web/PWA service under the selected plan (Pro or Club) for the paid period.

2.2. TrainerPad supports records of students, groups, schedules, attendance, charges and payment statuses, events, notifications, analytics, reports, exports and other available features.

2.3. TrainerPad is organisational software and does not provide sporting, educational, medical, accounting or payment services on the Customer's behalf.

2.4. The service under this Offer is the provision of access to the plan's features. The service is deemed fully rendered at the moment access is granted, i.e. when the plan is activated in the Customer's account.

3. Plans

3.1. Basic is free subject to the limits stated on the pricing page. Pro and Club provide expanded paid functionality. The features of each plan are shown on the Pricing page.

3.2. Pro and Club are available monthly or annually. The current price, currency, period, limits and features are shown on the Pricing page and in the order summary before payment. Specific amounts are not part of this Offer.

3.3. The Provider may change prices and plan features for future periods. A paid period is not adversely changed. Price changes for Customers with auto-renewal enabled are governed by clause 6.6.

3.4. When switching from Pro to Club before the paid Pro period ends, the value of the unused Pro remainder is credited and the Customer pays the difference. The amount due is shown before payment. The Club period runs from the payment date.

4. Payment

4.1. Payment is made by Visa or Mastercard bank card on the secure payment page of the payment organisation PayLink.kz LLP. Card payment procedure, security and card data storage are described in the Payment and Refund Policy.

4.2. The Provider does not receive or store the card number, expiry date or CVV/CVC code. For auto-renewal the Provider stores only the card identifier (token) issued by PayLink.kz LLP and the card mask: the last 4 digits and the card network.

4.3. The amount payable equals the plan price; no additional charges are collected from the payer.

4.4. Payment is fulfilled upon confirmation of a successful transaction. For every payment, including automatic renewal, and for every refund the Contractor issues an electronic fiscal receipt through an online cash register in accordance with the laws of the Republic of Kazakhstan. The receipt is sent to the email address specified in the account (if any) and is available in the TrainerPad interface under "Payment history".

5. Activation and term

5.1. The plan is activated automatically immediately after successful payment.

5.2. The period runs from the payment date. If a paid period of the same plan is active on that date, the new period starts when the current one ends. The plan remains effective until the end of the paid period or earlier termination under the Offer.

6. Auto-renewal

6.1. Auto-renewal is enabled only at the Customer's choice, by a separate checkbox at payment. Without it no automatic charges are made.

6.2. With auto-renewal enabled, one day before the paid period ends the Provider charges the saved card the price of the same plan for the same period (month or year) and renews the plan for the next period. The card details are not re-entered. The amount and date of the next charge are shown in the profile.

6.3. If a charge fails, the Provider retries after 1 day and then after 3 days. After the third failed attempt auto-renewal is turned off. If the paid period ends before a successful charge, the account moves to Basic under clauses 7.2–7.3, and after a successful retry the plan is re-activated for a new period from the date of that charge.

6.4. The Customer may turn off auto-renewal at any time in the profile. The paid period is retained and no further charges are made. The saved card can be removed in the same place, which also turns off auto-renewal.

6.5. Turning off auto-renewal or removing the card is not grounds for a refund of the current period.

6.6. If the plan price changes, the Provider notifies Customers with auto-renewal enabled in the app at least 7 calendar days before a charge at the new price. A Customer who does not accept the new price turns off auto-renewal before the charge date.

7. End of period and Basic

7.1. New Customers receive a free trial period of 30 calendar days from the date of registration. During the trial all Service features are available, quantitative limits match the Pro plan, and student and assistant accounts are granted in a limited number shown in the app. When the trial ends, unless a plan has been paid, the account is switched to Basic under clauses 7.2–7.3. No post-payment grace period applies unless expressly displayed before a specific order. The Provider may change the trial terms for new registrations.

7.2. If auto-renewal is not enabled or a charge fails, the account moves to Basic when the paid period ends.

7.3. Data above Basic limits is retained, but editing and new records above the limit may be blocked until a paid plan is restored or data is reduced to Basic limits.

8. Refunds

8.1. Once access is granted (clause 2.4), paid amounts are non-refundable, including where the Customer did not use the plan's features, turned off auto-renewal or deleted the account before the period ended. Access remains until the end of the paid period. The fee is not prorated for unused time.

8.2. Amounts are refunded in the following cases:

• an erroneous or duplicate charge;
• access to the plan was not granted due to the Provider's fault;
• other cases expressly provided for by the laws of the Republic of Kazakhstan.

8.3. The plan price is refunded to the card used for payment. After a refund the account moves to Basic and auto-renewal is turned off.

8.4. Requests must be emailed to budo.asia@gmail.com stating the payer, account, date, amount and grounds. An approved refund is initiated within 10 business days. Crediting time depends on the card-issuing bank.

9. Customer obligations

9.1. The Customer provides accurate details, secures the account, complies with law and does not grant access to unauthorised persons.

9.2. The Customer is responsible for the legality of its activities, student billing, data accuracy and obtaining student or legal-representative consents.

10. Availability

10.1. The Provider operates TrainerPad within reasonable limits but does not warrant absolute continuity. Maintenance, updates and third-party outages may occur.

10.2. Paid functionality is not materially reduced during a paid period without an equivalent alternative or legally required remedy.

11. Intellectual property

11.1. Exclusive rights to TrainerPad code, design, databases, identifiers and materials belong to the Provider or respective rights holders. The Customer receives only a right of use within the selected plan.

12. Liability

12.1. The Provider is not responsible for Customer decisions, student relationships, missed classes, debts, tax or accounting records, or Customer equipment, connectivity and third-party services.

12.2. No limitation applies in cases of intent, harm to life or health, or where liability cannot lawfully be limited.

13. Personal data

13.1. Data is processed under the Privacy Policy. The Customer is responsible for lawful transfer of student, parent and staff data.

14. Amendments

14.1. A new version applies to orders and automatic charges after its publication. The current price and period terms are available before payment.

15. Governing law and disputes

15.1. The laws of the Republic of Kazakhstan apply. Claims go to budo.asia@gmail.com. Unresolved disputes are heard by a competent court subject to mandatory jurisdiction and consumer-protection rules.