TrainerPad · Legal documents

Payment and Refund Policy

TrainerPad Pro and Club plans
Version dated 1 October 2026

1. Plans and order

1.1. Basic is free. Pro and Club are available monthly or annually. The price, period and features are shown before payment. When switching from Pro to Club, the unused Pro remainder is credited and the amount due is shown.

2. Bank card payment

2.1. Visa and Mastercard cards are accepted.

2.2. Payments are accepted by the payment organisation PayLink.kz LLP. After tapping “Pay”, the secure PayLink payment page opens, where the card details are entered.

2.3. Payment is confirmed with 3-D Secure (Visa Secure, Mastercard Identity Check): the card-issuing bank may request a one-time SMS code or confirmation in its banking app.

2.4. Card details are transmitted over a secure connection and processed by PayLink.kz LLP under the PCI DSS security standard. TrainerPad does not receive or store the card number, expiry date or CVV/CVC code.

2.5. The amount payable equals the plan price; no additional charges are collected from the payer.

2.6. The plan is activated automatically immediately after successful payment.

2.7. An electronic fiscal receipt is issued for every payment, including auto-renewal. A link to it appears on the payment result screen and in the profile under "Payment history"; if an email is specified in the account, the receipt is also sent there.

3. Auto-renewal

3.1. Auto-renewal is enabled only by a separate checkbox at payment. Without it there are no charges: when the period ends the account moves to Basic.

3.2. With auto-renewal enabled, one day before the period ends the saved card is charged the price of the same plan for the same period, and the plan is renewed. For this TrainerPad stores only the card token issued by PayLink and the card mask (last 4 digits).

3.3. If a charge fails, it is retried after 1 day and then after 3 days. After the third failure auto-renewal is turned off.

3.4. Auto-renewal can be turned off, or the card removed, in the profile at any time. The paid period is retained.

4. Failed payment

4.1. If a payment fails, the plan is not activated and the payment may be repeated. There is no grace period. Until payment is received the account stays on Basic; above-limit data remains read-only until a plan is activated or Basic limits are met.

5. Refunds

5.1. Payment is made for access to the features of the selected plan (Pro or Club) for the paid period. The service is deemed fully rendered at the moment access is granted, i.e. when the plan is activated in the account.

5.2. Once access is granted, paid amounts are non-refundable, including where the features were not used, auto-renewal was turned off or the account was deleted before the period ended. Access remains until the end of the paid period.

5.3. Amounts are refunded in the following cases:

• an erroneous or duplicate charge;
• access to the plan was not granted due to TrainerPad's fault;
• other cases expressly provided for by the laws of the Republic of Kazakhstan.

5.4. The plan price is refunded to the card used for payment. After a refund the account moves to Basic and auto-renewal is turned off.

5.5. An electronic refund receipt is issued for every refund. It is available under "Payment history" next to the payment receipt and is sent to the email specified in the account, if any.

6. Requesting a refund

6.1. Email budo.asia@gmail.com with the payer's name, the account email or phone, the payment date and amount, the last 4 digits of the card and the grounds. Never send a full card number or CVV.

6.2. An approved refund is initiated within 10 business days. Crediting time depends on the card-issuing bank.

7. Transaction disputes

7.1. Contact support for investigation before initiating a chargeback where practicable. This does not limit lawful payer rights.